At Elise Sanctuary, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services, including booking services, hospitality management & consulting, and tourist guide services. By using our website and services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
Personal Information: When you use our booking services, request a consultation, or book a tourist guide, we may collect personal details such as your name, email address, phone number, and payment information.
Usage Information: We may collect information about how you use our website, such as your IP address, device type, browsing history, and interactions with our services.
Cookies and Tracking Technologies: Our website uses cookies to enhance your experience. Cookies allow us to remember your preferences and track usage to improve the functionality of our website.
2. How We Use Your Information
We use the information we collect in the following ways:
- To process your bookings and provide you with the requested services (Booking Services, Hospitality Management & Consulting, Tourist Guide).
- To communicate with you, including responding to your inquiries and sending you updates related to our services.
- To improve our website and services based on user feedback and analytics.
- To send promotional materials, if you opt-in, and to provide you with information about new services, offers, or updates.
3. How We Share Your Information
We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your data in the following cases:
With Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors and booking systems.
For Legal Compliance: We may disclose your information if required by law or to protect the rights, property, or safety of Elise Sanctuary, our clients, or others.
4. Opt-Out and Your Rights
You have the right to control how your personal information is used. If you do not wish to receive marketing communications from us, you may opt-out by following these steps:
Opt-Out of Marketing Emails: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us at [[email protected]].
Access, Update, or Delete Your Information: You may request access to, corrections to, or deletion of your personal information by contacting us at [email address]. Please note that we may retain certain information as required by law or for legitimate business purposes.
5. Security of Your Information
We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. International Data Transfers
Since Elise Sanctuary operates worldwide, your personal data may be transferred to, stored, or processed in countries outside your country of residence. By using our website and services, you consent to such transfers and the processing of your data in accordance with this Privacy Policy.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us [email protected].